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Customer service

886-974203819

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7x24

Service introduction

Hwacent Telecom’s Dedicated Internet Access (DIA) is a high-speed solution provided especially for enterprise customers and value-added service providers that require both high quality, flexibility and consistent network connections. Hwacent Telecom is not only connected to many global, domestic, home-network and mobile network service providers, but operates Taipei Internet eXchange (TPIX) which is one of the most important internet exchanges in Taiwan. In addition to continuous expansion of international bandwidth, Hwacent Telecom also proactively develops value-added services to become the transmission platform of VoIP integration, IP multimedia, information security and so on to fulfill its customers’ needs.

Service features

  • Hwacent Telecom, as the operator of TPIX (Taipei Internet eXchange) and Internet Gateway of international and domestic bandwidths, can provide network connections with high bandwidth, low latency and multiple routing (global and domestic).
  • An IDC environment of 99.999% high availability and stability is provided.
  • Connecting to service providers through cross connections (UTP and fiber) to save local loop costs and enjoy more stable connection quality.
  • Flexible bandwidth options and billing models.
  • IPv4 and IPv6 supported.
  • 24×7 Network Operation Center (NOC) available.

Target customers

  • Enterprise customers in Hwacent Telecom’s IDC and DIA enterprise customers (global and local enterprise users)
  • ISP or value-added service providers
  • Internet content providers
  • CDN service providers
  • Cloud service providers
  • VoIP service providers
  • Type I and Type II service providers
  • Cable TV suppliers

Application process

  • Service request raised by customers
  • Service architecture confirmed by sales representatives with quotes provided to customers
  • Service order forms signed
  • Service provisioned according to customers’ requirements with tests and acceptance checks
7x24 Hour Service Support
Buy & Use Without Filing
100 Times Fault Compensation

VIP Service

Provide you opportunity of outstanding cloud practice and comprehensive VIP services.

Pre-sale hotline: +886-974203819

VIP Service

Provide you opportunity of outstanding cloud practice and comprehensive VIP services.